Due to the late start of property management, property services are not standardized, not in place, so there have been many property conflicts and property disputes, but this does not mean that the contradiction between property companies and only can not be reconciled. Because the management system can be changed, the personnel can be changed, and the others can't change and negotiate. Originally, the property company and the owner should not have a particularly big contradiction, but the reality is that many contradictions end up pointing to the property company, so the refusal to pay the property management fee has become the "killer" of some owners.
Some consumers have such a strange mentality. They think that after buying a house, the best way to protect their rights and interests seems to be the one left – no property management fees. Take property management fees to vent your dissatisfaction and resolve all contradictions encountered.
Even if things are resolved, or because of a bad attitude or a long time, they can be used as a reason for not paying fees. The "reasons" for refusing to pay property management fees are mixed up and varied. Some are because of the quality of the house, the greening and design are unreasonable; some have different opinions on the same service but the payment is different; some are because there are contradictions in the neighborhood, the decoration causes leakage, the noise disturbs the neighbors, etc.; some are because the property company service is not in place. Or indiscriminate charging; there are also comparisons of herd mentality, all of which are common.
According to statistics, in some residential quarters, some charge rates are around 80%, and some after-sales houses are only 10%. The collection rate of property management fees is low, which is no longer a secret. In order to collect property management fees, the property company has racked its brains and spent too much time and energy.
Therefore, in real life, there is a phenomenon: a property with high level of property management services, high property management fees, and a high collection rate of property management fees; a community with low level of property management services, no matter how low the fees, property management The collection rate of fees is also low. This is sufficient to fully explain that the level of property management services is directly proportional to the collection rate of property management fees.
The cost of acquired compensation is always greater than the congenital maintenance
Now some owners do not pay the fee as soon as they find the problem, and everyone does not pay the fee. The property company also continues to serve. This creates a concept that is not right to pay, and whoever pays is stupid. On the surface, the property company is the victim, but the biggest victim is actually the majority of the owners. The direct consequence of the arrears is that the property company is responsible for recovering the property management fees, wasting the time and energy of the management staff, and degrading the quality of the property services. On the other hand, one person owes money, and everyone, the collection of property fees is difficult, and the comparison is more psychological. Many people owe money, which makes it difficult to preserve and increase the value of the property.
There is such a project in Beijing. The property company has brought the owner to court. The owner not only paid all the fees, but also charged the equipment fee. Because the equipment in the community lacks maintenance, the fire protection system and the safety system are all broken and need to be re-installed. The money is ultimately borne by the owners.
Management services have a price and borders
After the owner buys a house and pays the property management fee, he should of course receive the corresponding service. The service is correct, but all services are limited, all management is limited, and it is impossible to do anything. Just like if you bought a plane on an airplane, the airline will serve you and you will not be allowed to call the phone. As far as property management is concerned, the level and the fees are absolutely proportional. It is impossible to have value-added services. There is no quality and cheap service. Property management is a service, service is soft, can be changed, can be improved, but what can't be changed is the house that the developer has built. The level of property management is high, and it is difficult to solve the quality problems left over from the construction process. The problem already exists. Who can the owner find without looking for a property company?
It is said that the developer's problem is not an excuse for the contradiction between the property company and the owner. There are indeed quite a lot of disputes between the property management and the owner, which are actually from the developer. Disputes between the property company and the owner, disputes between the developer and the owner should be treated separately, handled separately, not together, and legally resolved.
Sometimes it also requires mandatory management
Such as parking problems. There are parking spaces on the ground and underground. The underground parking spaces are expensive. Everyone likes to stop on the ground. The ground is not enough. The owners do not consciously follow the first arrival to improve the property management level. The city has successively formulated the “Suqian City Urban Property Management Measures”. (hereinafter referred to as the "Measures"), "Suqian City Urban Property Management Work Assessment Measures" and other five documents. In order to listen to the opinions and suggestions of all sectors of the community on improving property management, and to find out the problems of property management, the eighth phase of the all-media interaction between the media and the people will be held on September 28. Since the 22nd, the general public has consulted on their own concerns through pre-questions set up by the event. As of press time, the number of page views has reached more than 20,000, and more than 200 questions have been asked.
Take more measures and lift the property management
Suqian's property management started in 1996. After 18 years of development, property management has grown from nothing to become an important part of improving the quality of life of the citizens of the city and promoting the construction of a harmonious society. After 18 years of development, the city's Property management has been continuously improved in terms of coverage, service capabilities, and system specifications.
With the improvement of urban functions and the gradual improvement of the quality of the city, property management has been continuously improved in terms of coverage, service capabilities, and system specifications. In order to let residents share the fruits of urban development, “quality and expansion” has become a highlight of Suqian property management. Nowadays, the “marks” of property management can be seen in both the new residential quarters and the old neighborhoods of the city. Up to now, there have been 577 projects in the city implementing property management.
In order to speed up the improvement of the city's residential property management service level, at present, the city is organizing the implementation of community property rectification, property enterprise standard improvement, owner committee cultivation, comprehensive law enforcement into the community "four projects." At the same time, in order to achieve a balance of responsibility, rights and interests between the government, the property and the owners, it will speed up the establishment of a system of checks and balances with clear rights, clear responsibilities and clear interests.
The development of property management has not been the first "several rags, a few mops." With the economic development and the citizens' pursuit of higher quality life, property management has become a hot topic and focus of the society. The positive attempts of the city in terms of property management norms and mechanisms have also been unanimously recognized by the people.
Careful and thoughtful service
Building a harmonious property management is the responsibility of the property management enterprise to serve the society. Providing more thoughtful and caring services to the owners is also the most basic and necessary requirement for each property company.
“The service of the property company is an intangible service, but in fact the property service is very real.” Liu Linhui, general manager of Shuimu Tsinghua Lishun Property Co., said, “In order to provide more detailed and thoughtful services to the owners, we want the owners to think and do Good service. By creating 'micro-services', we can really let the owners feel the sincerity and determination of our service. For example, when the owners are newly married and relocated, the cleaning department will provide free cleaning and cleaning services on the door; the security department will provide vehicle guidance and laying. Red carpet and order maintenance, etc., and use the big screen of led to give good news, use our sincerity in exchange for the satisfaction of the owners."
"I believe that the implementation of the property management measures is conducive to the regulation of property management, and the property management work in the city will undergo qualitative changes." For the implementation of the new property management measures, Liu Linhui said, "solving the existing problems in property management and promoting service transformation, The key lies in implementing the main responsibilities of all parties, constantly innovating service models, improving property management and service levels, and doing everything possible to serve the owners."
There are more than 1,400 households in the third phase of the Jinwang Community, nearly 6,000 owners. Originally, there was a property company. Last year, the property company took the initiative to withdraw because of the lack of money. Since January 1 this year, Jinfengyuan has embarked on the road of owner autonomy management.
“The main reason for the implementation of owner autonomy in our community is that the service standard is low and the charging standard is low. 0.25 yuan per square meter has not changed for 8 years. The original property company is not willing to take over. Although the owner’s autonomy is implemented, many owners and the industry committee The relationship is not very harmonious, which also leads to the difficulty of charging. The work of the industry committee seems to be incapable, and it also brings more work pressure to the local management." Li Anzhu, the director of the industry committee, is now mainly responsible for the management of the community. He believes that the scale The large community should implement a market-oriented and professional management model of the property company. “Through the standardized property management, the owners can enjoy better service.”
Political and civil interactions open to public opinion
The "Measures" will be officially implemented on October 1, which marks the period of standardization development of the property management industry in Suqian. Strengthening the property management of residential quarters, promoting the construction of harmonious communities, and improving the living environment of the people have become hot issues that the masses have paid attention to and reflected more.
Property management concerns the vital interests of the masses and is an important part of the urban people's livelihood. How to make "harmonious property management" better benefit the urban and rural areas has become an important issue of concern to the citizens and the government.
In order to let residents share the fruits of urban development, extensive participation has become a highlight of Suqian property management. Before formulating the "Measures" and other related measures for property management, the citizens participated in and promoted the drafting and formulation of the Measures in an all-round and multi-angle manner through research and symposium. The citizens' representatives felt the hard work and determination of Suqian to build a harmonious property management, and they showed a "high score" on the property management reform of the city.
Everyone is a landlord, and property management is in contact with thousands of households. What questions or problems do you need to reflect on property management? The smooth flow of public opinion through political and civil interaction is also a new measure of property management in our city.
It is reported that the general public and netizens actively participate in the pre-question of the eighth phase of the all-media interaction between the government and the people. Through online and telephone calls, they have participated in online interviews on “Small Object Management, Daminsheng” on websites such as “Online Suqian”. Consult with your own concerns. Among them, the number of page views reached more than 20,000, and more than 200 questions were asked. The pre-question content mainly covers ten aspects such as property charges, property company duties, owner's committee, pre-property management, departmental law enforcement, property services, property use and maintenance, housing quality, maintenance fund use and property remediation. Order, property company compulsory management, decide who can stop who can not stop, this creates contradictions. At the same time, the public awareness of the owners should be promoted. Individual needs should be subject to the needs of the public, and the rules of the community should not change due to one's dissatisfaction. Only with public awareness can individual rights be respected by most people.
There are still disputes to improve service quality
Property management is a low-profit industry, and the variables that deal with market risks are very limited. Today's property management is a labor-intensive rather than technology-intensive industry, and anyone can do it. In fact, there are many disputes due to professional quality.
For real estate developers, self-construction is easy to make promises when selling, but due to lack of experience, there will be many sequelae. Therefore, developers should choose an experienced property management company to manage the property. Most property companies have a good service attitude, but the quality of service is poor. Just like buying a mobile phone, the lady has a good attitude but can't say anything. Now more is to improve the quality of service. The service level of the property company does increase.
Can't do it, can't give up the law
One property company has already played 26 lawsuits, and each game will win. It is understood that the vast majority of litigation cases related to property management are related to the arrears of property management fees, and such a lawsuit, the property company is a must-win. Because as long as the property company implements property management, it is not an arbitrary charge, the court will award the owner the money, and the owner's "reason" will be resolved separately.
However, for such a law-abiding lawsuit, the property company does not want to fight, and always wants to solve it by other means. Sometimes the lawsuit can recover justice, but it can't find the cost of time and effort paid for the lawsuit. The arrears of the lawsuit, put the owners on the opposite side, hurt the feelings, sometimes not worth the loss, and must be done. This is the real idea of most property companies. They don’t look down when they look up all the time, but they have to go to court, and it’s always difficult to accept them emotionally. There is no summary procedure for a lawsuit such as a small amount of arrears in property management fees. The property company has to go to court, waiting too long, involving too much energy. At the same time, due to the small amount of the target, few lawyers are willing to represent. After the court's decision, the problem of implementation is still there. Insufficient regulations and lack of enforcement are the deep-seated reasons why property companies do not want to go to court.
If the law does not protect justice, extreme practices will certainly rise. Now we can see the incident of the property company hitting the owner. It will also see the incident of the owner playing the company staff, as well as the incident of the owner playing the developer and the booth. I can't rely on it, I can't follow the law, but I can't believe the law because of this. We should promote the spirit of the rule of law. No matter what happens, we cannot give up the law because the law does not work. If there are still problems that cannot be solved by law, then we should revise and improve the law.